I remember growing up in Greece, my late dad’s frustration with the bureaucratic system that paralysed your every move as a citizen and appeared to have no logic whatsoever to anyone with a hint of a brain. He kept explaining how in progressive countries like the UK, the system was anticipated to have flaws and your input as a citizen was welcomed, forming the core of the common-sense idea. Coming to the UK in 1999, I was shocked to realise that my dad’s perception, even though solely based on articles he has been reading, was surprisingly accurate. When speaking on the phone to any public service, my voice was heard, and the rules were ever so slightly adjusted to fit my specific circumstances. People on the other end were actively listening and there was a sublime sense of satisfaction when logic eventually prevailed.
This must sound like science fiction to anyone reading this essay now, and it is quite shocking to realise how far things have moved in the wrong direction. The system in Greece, famous for being a sloth of a beast, has barely changed but despite that they are now the ones that make sense, proving how extraordinarily bad the UK public system has become. Speaking on the phone to a real human is first of all a rare luxury and if, you are stubborn enough to pursue it, you often end up having a bizarre out of body experience where both parties agree that what is being discussed is completely absurd, but there is nothing anyone can do about it. The rules, idiotic as they now are, have become Moses’ modern-day commandments, carved in stone in secret by an unknown force that we should all obey and never question. The lack of flexibility suggests all of us humans are one size fits all, with no particularities, idiosyncrasies and individuality. It also suggests that keeping the rules rigid is more profitable, as the system eliminates people with circumstances that should exclude them from the rules. Having a person answer the phone is in place to create a false sense of hope that your voice will be heard, when in reality those people are just there to reiterate how you cannot be different in a system designed for a generic nation.
